Cookie Policy
Last updated: September 2026
Introduction
This Cookie Policy explains how NORA uses cookies and similar technologies when you visit our website and use our services. This policy is designed to comply with the EU General Data Protection Regulation (GDPR), the ePrivacy Directive, and US privacy laws including the California Consumer Privacy Act (CCPA).
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, provide security, and may collect information about your browsing activity.
Strictly Necessary Cookies (Essential)
These cookies are required for the platform to function. You cannot opt out of these cookies.
| Cookie/Storage | Purpose | Duration | Data Collected |
|---|---|---|---|
| auth_token | Authentication session management | 24 hours | Encrypted session identifier |
| teacherToken (localStorage) | Teacher authentication | Until logout | JWT authentication token |
| studentToken (localStorage) | Student authentication | Until logout | JWT authentication token |
Functional Cookies (Optional)
These cookies enhance your experience but are not strictly necessary. We request your consent before using them.
| Cookie/Storage | Purpose | Duration | Data Collected |
|---|---|---|---|
| theme | Remember dark/light mode preference | Persistent | Theme preference |
| formDataStorageKey_* | Save booking form progress | Until form submission | Form field values |
| student_push_* | Push notification preferences | Persistent | Boolean preference |
Analytics Cookies (Optional)
When enabled, these cookies help us understand how visitors use our platform.
| Cookie/Storage | Purpose | Duration | Data Collected |
|---|---|---|---|
| Sentry | Error tracking and performance monitoring | Session | Error details, anonymized user context |
Marketing Cookies (Optional)
Set only with your consent: the “Marketing” category in cookie settings, off by default. They show which ad brought you to the site and let us send conversion events to Meta.
| Cookie/Storage | Purpose | Duration | Data Collected |
|---|---|---|---|
| _fbp | Browser identifier for Meta ad measurement (Meta Pixel) | Up to 90 days | Random identifier and creation time |
| _fbc | Meta ad click identifier — from the fbclid link parameter | Up to 90 days | Click identifier and click time |
You can change or withdraw your consent at any time via “Cookie settings” at the bottom of the page.
Third-Party Services
We integrate with third-party services that may use their own cookies:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Stripe | Payment processing | View Policy |
| Google Calendar | Calendar synchronization (optional) | View Policy |
| Twilio | SMS, WhatsApp and voice calls (optional) | View Policy |
Your Rights and Choices
EU/EEA Users (GDPR)
- Accept or reject non-essential cookies
- Withdraw consent at any time
- Access information about cookies we use
California Residents (CCPA)
- Know what personal information we collect
- Delete your personal information
- Opt-out of the sale of personal information (we do not sell your data)
- Non-discrimination for exercising your rights
Managing Cookies
You can control cookies through your browser settings. Note that blocking essential cookies may prevent you from using our platform.
Contact Us
For questions about this Cookie Policy or to exercise your privacy rights:
privacy@hey-nora.online